The Information Services Manager explained how they wanted to improve the provision of current awareness / competitive intelligence to their internal customers, ”We already subscribe to numerous news services (which provides relevant business information to an intranet site and directly to end-users), plus information from other sources, but wanted to take proactive news provision to another level, which would mirror the information requirements and structure of the business, as well as having a direct impact on the support Knowledge Services could offer legal advisers firm-wide”.
What was recommended?
Ozmosys was recommended since it's a service through which content is aggregated from multiple sources into one highly customisable daily email in the form of an online newsletter. This newsletter can be arranged by industry category or practice area to provide the most relevant information to end-users in the quickest possible time.
Following the set up, the Knowledge team now produces two daily updates:
Each article has a headline, a brief synopsis and the ability for the end user to go directly to the in-depth, full text article.
The firm has seen major benefits from the introduction of the Ozmosys service, including:
The delivery of news and legal updates to legal advisors before their clients hear about it, creating the opportunity for rapid and proactive client advice
Immediate access to full-text articles within the daily updates, thereby eliminating delays between receiving the alerts and provision of the full article to the recipient
Targeted alerts covering key practice, business sector and client groups which support the firm’s strategic business objectives
Now more than 3,000 internal recipients throughout the firms’ businesses receive the daily updates.
The daily news alert service has received outstanding feedback from users throughout the firm, from partners and paralegals alike, and generated a huge number of requests for additional information to support niche areas of interest.
Ozmosys helps the firm win Knowledge
Officer of the Year
The Ozmosys service played a role in helping the Head of Information win the Knowledge Officer of the Year award. “The combination of the technology together and commitment to make it work and deliver a real added-value service to our legal advisors, has been instrumental in raising our commercial profile across the business.”